We're Here to Help

Support & Contact

Have a question or need help getting set up? Our team is ready to assist you every step of the way.

Get in Touch

Whether you're an existing client or exploring Ahpu for your restaurant, reach out and we'll respond promptly during business hours.

Email Support

Drop us a message anytime

[email protected]

Phone Support

Mon–Fri, 9 AM – 5 PM NPT

+977-9802046069

Office Address

Cyclone Nepal Info Tech Pvt. Ltd.

Lagankhel, Lalitpur, Nepal

Frequently Asked Questions

How do I get started with Ahpu?
Contact us via email or phone and we'll schedule a demo and onboarding session tailored to your restaurant's needs. Setup typically takes 1–2 days.
Does Ahpu support Fonepay and eSewa?
Yes! Ahpu has built-in Fonepay dynamic QR code integration and eSewa payment gateway support. Customers can scan and pay directly at the table.
Is Ahpu compliant with Nepal's IRD requirements?
Absolutely. Ahpu generates IRD-compliant sales reports, supports BS calendar (Nepali fiscal year), and handles VAT (13%) calculations correctly for all transactions.
Can I use Ahpu on a tablet or mobile device?
Yes. Ahpu's POS and waiter interfaces are fully optimized for touch devices — tablets, iPads, and Android devices work great for taking orders and managing tables.
What happens to my data if something goes wrong?
Ahpu includes automated SQL database backup functionality. Your data is regularly backed up and can be restored quickly in the event of any issue.
Do you offer training for our staff?
Yes! We provide hands-on training for your entire team — cashiers, waiters, kitchen staff, and managers — to ensure everyone is confident using the system.

Support Hours

We're available to help you during these times.

Business Hours

Mon – Fri
9:00 AM – 5:00 PM NPT

Response Time

Email: Within 4 hours
Phone: Immediate

Emergency Support

Critical issues are handled with priority even outside business hours.